Customer Service & Administration
Division functions:
- Accounting & Human Resources
- Ombudsperson provides value-added customer service on individual projects and facilitating process improvements that result in a more user friendly permitting process both for customers and staff.
- Manages Information systems including the Permit Sonoma Online Permitting Tool, the department website, GIS mapping services, and technology needs for the Permit Sonoma department.
- Retains and provides public access to permit records for properties located within the unincorporated areas of Sonoma County.
Please note that the best way to reach staff is via email.
Administration
Phone: (707) 565-1925
Fax: (707) 565-1103
Policies and Procedures
Frequently Asked Questions for Cashiers
Accounting
Phone: (707) 565-1900
Customer Service Ombudsperson
The Permit Sonoma Ombudsperson is a member of the management team whose sole focus is providing value-added customer service on individual projects and facilitating process improvements that result in a more user friendly permitting process both for customers and staff.
More Information
Phone: (707) 565-8350
Department Information Systems (DIS)
Manages the development and maintenance of Permits Online the Permit Sonoma Online Permitting Tool, its database, the Parcel Search, the Permit History Search, and the department website as well as the technology needs for the Permit Sonoma department.
- Permits Online – Apply for permits and more.
- Look Up Property Information – Parcel Search and Permit Search
- Contact Permit Sonoma DIS/Webmaster for IT-related issues: PRMD-Web@sonoma-county.org
Please provide descriptive subject line and include permit number if applicable.
All other questions or issues: PermitSonoma@sonoma-county.org
Geographical Information Systems (GIS) (Mapping)
Permit Sonoma GIS manages the development, maintenance, and distribution of comprehensive planning, land development and natural resource spatial datasets and related databases for Permit Sonoma.
GIS does not provide walk-in customer office hours. All mapping product requests and/or inquiries will be serviced through GIS Online Services.
More GIS Information
Contact Permit Sonoma GIS
GIS Online Services
Records
Permit Sonoma's Records Section retains and provides public access to permit records for properties located within the unincorporated areas of Sonoma County.
More Records Information
Email: PermitSonoma-Records@sonoma-county.org
Phone: (707) 565-2934
Refund Requests
ACT-001 Refund Request Form (PDF)
Use form ACT-001 to request a Refund for Expenses Incurred
Form must be submitted via email to: PermitSonoma-RefundRequest@sonoma-county.org
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