Permit Sonoma launches 24/7 vacation rental complaint hotline

Permit Sonoma announced today the launch of a new vacation rental complaint hotline to assist neighbors and ensure compliance with vacation rental regulations. The hotline will be available 24 hours a day, seven days a week to improve the experience for neighbors and others who seek to report vacation rental ordinance violations.

Vacation rentals have requirements for operation defined by Sonoma County Code that address potential nuisance issues. Restrictions on when noise can be made, prohibitions of amplified sound and fire pit size limits are some examples of regulation violations that can be reported with the new hotline. If the designated property manager does not resolve the issue within one hour or 30 minutes during quiet time (10 p.m. to 7 a.m.) a complaint may be submitted by calling the vacation rental hotline at (707) 875-6619.

Vacation rentals are defined as the rental of a private residence for periods of 30 days or less. Vacation rentals do not include bed and breakfast inns or hosted rentals permitted in accordance with the Sonoma County Code for B&Bs and hosted rentals or occasional home exchanges that are not otherwise subject to the Transient Occupancy Tax.

The Sonoma County Board of Supervisors approved updates to the Vacation Rental Ordinance on Aug. 2 including a prohibition on new vacation rentals in R1-zoned, low-density residential areas, allowing caps to be placed on vacation rentals in areas of concentration and establishing restrictions on corporate ownership of vacation rentals in Sonoma County. The board directed Permit Sonoma staff to return with a new business license program to further regulate vacation rentals.

For more information about vacation rentals in Sonoma County visit Permit Sonoma’s vacation rental web page.

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Contact Information: 
Bradley Dunn, Policy Manager 
Bradley.Dunn@sonoma-county.org 
2550 Ventura Ave, 
Santa Rosa, CA 95403 
(707) 321-0502