Digital Plan Room Frequently Asked Questions
What is DPR?
DPR stands for Digital Plan Room. DPR is the new software application that is being integrated with Accela (our Permit Management software) and Permits Online (our online portal for permit applications) to facilitate the Plan Review process.
Is it possible to upload files more than once?
Yes, Plans can continue to be uploaded as long as the review cycle is still active. The cycle is closed once your application is accepted by the Permit Tech. At that point you need to request that the cycle be reopened in order to upload Plans. Other document types (Not Plans) can be uploaded at any time.
Is there a size limit to each document and/or accumulative limit of all documents?
The size limit is 300 MB per upload. If you have multiple documents that collectively exceed this limit. simply separate your uploads to stay within the limit.
Is there a limitation on characters in the file name when uploading?
100 Characters. Also, avoid special characters in your file names.
Will we get email notifications of correction notices or when the plans go to the next step or will we have to login to see off of this?
There will be email notifications along the way with each discipline review.
Does the automatically generated email only send to the submitter or is the client/owner also notified on every interaction?
Automated emails go to the Owner, Applicant, Licensed Professional and any contacts.
How long does an application stay on the system before it would be automatically deleted?
There may be some differences between different permit types, but generally speaking, an application will expire after 1 year. That said, it can be renewed if needed.
When and how will fees be assessed?
We collect the first round of fees once the submittal is complete and accepted. Once fees are collected, the project is placed in the Plan Check queue. The second round of fees are collected when the permit is issued.
Would I be able to view issues without being the person that submitted the permit and plans? May I make any changes? (e.g. Airport permit requiring response from a County employee that did not submit the permit)
County employees that are required to provide their review or responses will be able to do so directly in our backend software. Non-county employees can provide responses if they are listed as an additional contact or a delegate assigned by the applicant. To avoid confusion, the applicant will act as the gate keeper for contact or delegate assignments.
How does 'Applicants Response' extend to the design team consultant/ engineers? Do they sign up for their own login and get assigned to the project team contact?
They will need to be a registered user in Permit Online. Once registered, they can be added as an additional contact or assigned as a delegate by the applicant.
Are fire rebuilds submitted through the same process? Is there a way to flag them as rebuilds?
Yes, fire rebuilds will follow the same process once this new process is implemented. We already have a process that separates these permits from the others. That process will remain intact as is.